Repairs and evidence operations
Issue templates, evidence capture, urgency, access notes, status tracking, appointments, messages, completion evidence, and audit events.
Feature inventory
A scannable operational feature set aligned to real workflows.
This page separates the current operating foundation from roadmap expansion areas so buyers can understand what supports repair, compliance, governance, and readiness work.
Renters' Rights workflows
Repair chronology, access attempts, complaint context, resident updates, approval gates, notice preparation context, and evidence review prompts.
Compliance and Building Safety records
Certificates, inspections, expiry dates, remedial actions, Building Safety evidence, document storage, and exportable records.
Complaints and disrepair packs
Case records that keep repeated repairs, resident impact, supplier notes, messages, attendance evidence, and landlord decisions together.
Tenant communication and mobile
Tenant portal and mobile app workflows for updates, repair chat, notifications, support details, and evidence upload.
Landlord decisions
Quote approvals, sensitive-decision context, completion records, complaint history, access evidence, and role-scoped visibility.
Supplier and contractor delivery
Supplier matching, assignment, appointment updates, completion notes, invoice context, and handover evidence for each job.
SLA policies and automation
Escalation paths, deadline-aware queues, recurring reminders, ownership rules, and repeatable operational templates.
Portfolio command centre
Reporting, SLA policies, overdue actions, missing evidence, regional ownership, white-label service delivery, and management-company hierarchy.
Available foundation
- Organisation, portfolio, property, unit, resident, supplier, and tenancy records
- Tenant portal and mobile app for repair reporting, messages, and media evidence
- Work orders with attachments, appointments, status tracking, timeline events, and audit events
- Compliance records, document storage, expiry visibility, and evidence summaries
- Landlord and operator portals with role-aware access and white-label branding
- Supplier records, trade categories, appointments, completion notes, and quote context
- Reporting surfaces for repair queues, portfolio actions, and operational visibility
Roadmap governance workflows
- SLA policies, escalation paths, and command-centre views for outstanding work
- Landlord approval packs for quotes, access, sensitive decisions, and completion records
- Complaints and disrepair case records tied to the underlying repair and communication history
- Compliance packs for certificates, inspections, remedial actions, and Building Safety evidence
- Planned maintenance schedules, void tasks, and recurring property actions
- Supplier invoices, completion notes, and evidence export workflows as roadmap expansion areas
- Onboarding, data-quality checks, usage entitlements, supplier trust scoring, and benchmarking as adoption-layer expansion areas
Integrations and AI governance
- Supplier, email, SMS, storage, reporting, and accounting integrations scoped during rollout
- Webhooks and API keys planned for enterprise integration paths
- AI-assisted triage, categorisation, routing suggestions, and evidence summaries as operator support
- AI decision logs and human-review controls so suggestions never become invisible decisions
- Export-ready evidence packs for internal review, specialist legal advice, complaints, and audit
- Portfolio dashboards that separate available data from roadmap scoring and predictive signals
Next step
Want to see these workflows inside the live platform?
Book a walkthrough and we will map the feature inventory to your operating model rather than giving you a generic product tour.