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Tenant mobile app

Report issues in seconds, then stay informed through every next step.

Give residents a branded mobile experience for guided repair reporting, evidence, appointments, messages, documents, condition records, and proactive follow-up.

Connected resident workflow

A resident experience that remains tied to the operating record.

The app reduces reporting friction for tenants while giving operators better evidence, clearer communication, and a traceable record of what the resident saw, submitted, acknowledged, or disputed.

Operating principle

What residents can do

  • Choose the correct home, issue type, and affected room or asset
  • Follow guided questions and emergency instructions
  • Capture photo, video, audio, and file evidence
  • Confirm appointments, availability, access, and contact preferences
  • Review documents, condition reports, and acknowledgement requests
Operating principle

What operators receive

  • A structured first report with resident impact and relevant evidence
  • Messages, appointments, updates, and added evidence in one case
  • Document delivery, viewing, acknowledgement, and signing status
  • Check-in, checkout, discrepancies, and condition evidence
  • Monitoring responses that can trigger staff review before an issue escalates
Operating principle

How service improves

  • Residents understand what happens next and who owns the action
  • Staff spend less time reconstructing reports from disconnected channels
  • Suppliers receive clearer context before attendance
  • Sensitive records remain governed by role and visibility
  • The active management brand stays consistent across every touchpoint
Resident journey

More than a repair form on a phone.

The tenant app keeps reporting, coordination, acknowledgement, and proactive monitoring connected to the same property and tenancy context.

Next step

See the tenant experience alongside the operator workflow.

Request a walkthrough of the mobile reporting path and the staff, supplier, document, and evidence workflows it triggers.