Guide
Pets deadlines and decision logs.
Track the 28-day response window, capture evidence, and keep decisions consistent.
Workflow essentials
1
Receive request in writing with supporting evidence.
2
Start the 28-day timer and set approval gates.
3
Send decision letter with proof of service.
Request more information
When additional documents are needed, reset the timer and capture the new response window.
Decision templates
Use structured refusal reasons to avoid inconsistency and improve auditability.
Make pet decisions frictionless.
Automate deadlines, approvals, and evidence storage.
Deadline tracker
Stay within the response window.
Use timers, reminders, and escalation rules to avoid missing the 28 day response requirement.