Present complete approval packs
Give landlords the issue, evidence, quote options, supplier context, urgency, expected impact, and staff recommendation together.
Landlord decisions
Give landlords the decisions and evidence they need without exposing the staff workspace.
Present repairs, quote choices, spend, safety records, reports, and decision packs through a branded portal with delegated authority and auditable approvals.
Decision-ready oversight
Ask for a decision with the context required to make it.
Landlord approvals should not arrive as an isolated price in an email. Property Manager brings the repair, scope, evidence, supplier context, quotes, authority policy, urgency, and recommended next step into one controlled decision flow.
Apply delegated authority consistently
Route routine work within agreed thresholds while escalating exceptions, high-cost work, sensitive cases, and emergency decisions.
Preserve who approved what and why
Record actor, timestamp, version, conditions, comments, reminders, escalation, and the supporting evidence shown at the time.
How the workflow operates
A connected sequence, with ownership at every handoff.
Each stage preserves the source context, decisions, evidence, and next action needed by staff and external participants.
Build the decision pack from live case context
Link repair scope, quotes, supplier trust, evidence, prior spend, urgency, compliance impact, and delegated-authority rules.
Send a branded request to the right approver
Use portal, push, or email notification with a direct secure link and a clear deadline or emergency exception.
Approve, reject, query, or request an alternative
Capture comments, conditions, selected quote, budget context, and any follow-up required from staff or suppliers.
Carry the decision into delivery and reporting
Create the work authorization or next task, retain the decision event, and show progress through completion and finance reconciliation.
What teams can manage
Practical capability without losing control of the record.
The platform brings the day-to-day tools close to the case while preserving role boundaries, audit context, and consistent service delivery.
Branded landlord and client workspace
Expose portfolio, repairs, approvals, documents, compliance, spend, reports, and supplier performance with client-appropriate visibility.
Thresholds, emergency exceptions, and reminders
Configure who may authorize which types of work and how overdue or exceptional decisions escalate.
Portfolio evidence and decision history
Review outstanding approvals, approved spend, repair outcomes, compliance readiness, documents, and historical decisions by property.
Control framework
Designed for evidence, accountability, and review.
The workflow is supported by operational, evidence, and governance controls that help teams act consistently without obscuring human responsibility.
Authority controls
- Spend and quote thresholds
- Emergency exceptions
- Recurring maintenance permissions
- Named and delegated approvers
Data controls
- Landlord and portfolio isolation
- Sensitive tenant information boundaries
- Versioned approval packs
- Audit events for every decision
Communication controls
- Branded links and support identity
- Reminder and escalation policy
- Comments and query loop
- Exact decision-state notifications
Next step
See landlord decisions in the live operating workflow.
Book a focused walkthrough and we will map this capability to your portfolio structure, roles, policies, and service model.