Managed service delivery
Run branded repairs, supplier coordination, landlord approvals, and readiness reporting as one accountable service.
Solutions
Different audiences. One evidence-backed operating system.
Letting agents, landlords, management companies, asset managers, and larger portfolios need different views of the same operating record: Renters' Rights readiness, Building Safety evidence, repairs, approvals, complaints, documents, suppliers, mobile updates, and tenant communication.
Direct portfolio oversight
Review repair evidence, safety documents, notice context, approvals, complaints, and spend without entering the staff workspace.
One record, different responsibilities
Give every participant the view they need without fragmenting the case.
The operating model changes by client, portfolio, and service agreement. The underlying record should not. Property Manager separates visibility and responsibility while keeping repairs, evidence, decisions, and communication connected.
Shared truth01
One chronology across every participating team
Resident reports, supplier attendance, staff actions, landlord approvals, documents, and outcomes stay linked even when each audience sees a different view.
Controlled participation02
Expose the right action, not the entire workspace
Tenants, landlords, suppliers, contractors, staff, and auditors receive role-appropriate access backed by organization, portfolio, property, and case boundaries.
Accountable handoffs03
Make ownership visible as the work changes hands
Approvals, deadlines, messages, escalations, and completion evidence show who owns the next step and what information supports the decision.
Why teams switch
A single operational core with audience-specific visibility.
Agents need white-label service delivery, landlords need oversight, and enterprise teams need governance. The platform keeps Renters' Rights readiness, Building Safety evidence, supplier delivery, and complaint history in one system of record.
Client branding, domains, support identity, and communications stay consistent across staff and external portals.
Staff, landlords, tenants, and suppliers act on one case without receiving the same level of access.
Permissions and data boundaries follow organization, portfolio, property, and operational role.
Repair, compliance, finance, and supplier records become stakeholder-ready portfolio evidence.
Audience paths
Show each buyer where the platform fits.
Each operating model starts from the same trusted property record but changes who delivers the service, who approves decisions, who sees sensitive information, and how performance is reported. Explore the path that most closely matches your responsibility today, knowing the model can adapt as portfolios and service agreements change.
Turn readiness into a premium managed service
White-label portals, repair governance, landlord approvals, compliance readiness, supplier delivery, and client reporting for agent-led delivery.
- Deliver a consistent service under your own brand
- Coordinate repairs, suppliers, approvals, and resident updates
- Give landlords structured evidence without exposing internal work
- Report across clients, portfolios, regions, and accountable teams
Stay in control whether you self-manage or use an agent
Repairs, documents, tenant updates, approvals, complaints, and evidence packs in one place.
- See repair progress and the evidence behind key decisions
- Approve quotes and spend within agreed authority rules
- Keep safety records, documents, complaints, and messages together
- Use an agent, self-manage, or combine both operating models
Portfolio-scale controls for thousands of properties
Scoped access, regional governance, auditability, integrations, benchmarking readiness, reporting, and export-ready evidence bundles.
- Apply role and organization boundaries across complex portfolios
- Surface overdue work, evidence gaps, approvals, and emerging risk
- Govern supplier delivery, compliance, finance, and escalations
- Connect reporting and integrations without fragmenting the record
What changes by operating model
Configure responsibility without rebuilding the workflow.
A managed service, direct landlord operation, and enterprise portfolio may use different authority, communication, and reporting rules. The platform keeps those differences explicit while preserving the same evidence trail.
Managed service
- The management team owns triage, coordination, resident communication, and supplier follow-up.
- Landlords join only the approvals, exceptions, and reports defined by the service agreement.
- White-label portals, support details, domains, and communications reinforce the client-facing service.
- Operational reporting demonstrates workload, response, supplier delivery, spend, and outstanding risk.
Direct landlord oversight
- Landlords can manage repairs directly or retain visibility while an agent coordinates delivery.
- Tenant updates, documents, quotes, approvals, and complaint context remain attached to each property.
- Delegated authority rules distinguish routine work from decisions that need explicit approval.
- Evidence packs and portfolio summaries reduce the need to reconstruct records across email threads.
Enterprise portfolio governance
- Regional and functional teams receive scoped queues, ownership rules, and manager review paths.
- SLA, compliance, supplier, financial, and data-quality signals roll up without losing source context.
- API, webhook, export, and reporting controls support wider enterprise operating and assurance models.
- Audit trails and visibility labels help separate operational collaboration from sensitive internal review.
Next step
Choose the path that matches your operating model.
Start with the audience page that best fits the buying conversation, or book a walkthrough and cover them together.