Capture enough context to act confidently
Issue templates collect category, symptoms, urgency, resident impact, access needs, availability, notes, and the right evidence before staff begin triage.
Repairs and evidence
Run every repair as an accountable case, from first report to completion.
Bring resident intake, triage, supplier delivery, appointments, communication, commercial decisions, and completion evidence into one repair record.
A complete repair record
Replace fragmented handoffs with a visible path to resolution.
A repair is more than a work order. It starts with resident impact and evidence, moves through decisions and attendance, and ends only when the outcome and supporting record are complete. Property Manager keeps those stages connected.
Keep every participant working from the same case
Appointments, messages, supplier actions, approvals, files, status changes, and internal decisions remain attached to the repair rather than scattered across channels.
Close work with proof, not an unsupported status
Completion notes, before-and-after evidence, attendance, resident communication, costs, QA review, and audit events create a durable account of the outcome.
How the workflow operates
A connected sequence, with ownership at every handoff.
Each stage preserves the source context, decisions, evidence, and next action needed by staff and external participants.
Guide the resident through the right questions
Present organization-aware issue types, emergency guidance, evidence prompts, access questions, and a clear preview before submission.
Assess urgency, duplicates, and the next action
Review resident impact, possible duplicate or block-wide issues, missing evidence, prior repairs, hazards, and ownership before work is dispatched.
Coordinate appointments, suppliers, and decisions
Shortlist suitable suppliers, record assignment and attendance, manage messages, capture approvals, and keep appointment changes visible.
Review the result and preserve the chronology
Collect completion evidence, notes, cost context, resident feedback, follow-up requirements, and a versioned evidence pack when scrutiny rises.
What teams can manage
Practical capability without losing control of the record.
The platform brings the day-to-day tools close to the case while preserving role boundaries, audit context, and consistent service delivery.
Mobile reporting and transparent updates
Residents can report, add evidence, follow status, view appointments, receive notifications, and message without leaving the repair context.
Queues, ownership, SLA, and escalation
Staff see what needs attention, who owns the next step, which deadlines are approaching, and where evidence or decisions are blocking progress.
Timeline, attachments, decisions, and exports
The record preserves the source evidence and operational reasoning needed for service review, complaints, insurance, audit, or specialist advice.
Control framework
Designed for evidence, accountability, and review.
The workflow is supported by operational, evidence, and governance controls that help teams act consistently without obscuring human responsibility.
Operational controls
- Role-scoped actions and ownership
- Server-enforced repair states
- SLA and escalation context
- Audited supplier dispatch and completion
Evidence controls
- Photo, video, audio, and file evidence
- Required-media rules by issue type
- Versioned chronology and export packs
- Visibility labels for each audience
Human decisions
- Emergency guidance remains explicit
- AI suggestions require policy controls
- High-risk and legal cases pause for review
- Override reasons remain in the audit trail
Related resources
Put the workflow into practice.
Use these detailed guides and checklists to define responsibilities, evidence expectations, review points, and the implementation conversation for this capability.
Next step
See repairs and evidence in the live operating workflow.
Book a focused walkthrough and we will map this capability to your portfolio structure, roles, policies, and service model.