How to use this resource
A practical operating reference for accountable teams.
Open shortly before move-in and complete within the organization policy window. The tenant reviews the staff baseline and records discrepancies rather than recreating the inventory from nothing.
Designed for
- Tenants and lead occupiers
- Property managers and move-in coordinators
- Landlords reviewing agreed condition evidence
Identity, tenancy, and access
Confirm the person, property, and practical move-in details.
- Verify property, unit, tenancy start, occupiers, preferred contact, accessibility, and support details
- Confirm keys, fobs, codes, parking, bins, utility information, emergency contacts, pets, and property-specific guidance
Room-by-room condition review
Compare what is present with the published baseline.
- For each room choose accept, report difference, or unable to inspect
- Add a clear description and photo or video for every disputed condition or missing inventory item
- Record urgent safety or essential-service concerns through the emergency path rather than waiting for normal discrepancy review
Meters, inventory, and supplied items
Record facts that are difficult to reconstruct later.
- Capture opening electricity, gas, and water readings with meter evidence
- Confirm keys and access devices received
- Review supplied appliances, furniture, manuals, accessories, and visible serial numbers
- Record missing, additional, or differently conditioned items
Documents and unresolved work
Make the resident aware of the records and actions that affect move-in.
- Open required tenancy, safety, inventory, policy, and property documents
- Acknowledge the exact versions received and complete formal signing where required
- Review outstanding defects, appointments, safeguards, access requirements, and expected resolution dates
Declaration and signature
Sign the exact reviewed version and preserve any disagreement.
- Review all accepted rooms, disputes, evidence, readings, keys, documents, and unresolved items
- Confirm the meaning of the acknowledgement before signing
- Preserve report hash, version, signer, timestamp, and audit event
- Staff reviews discrepancies within the published service target and issues an amended final baseline where required